30-Day Return Policy:
The Jungle Store values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less shipping fees. Returned items must be in their original condition and include manuals, warranties, accessories, security seals, intact packaging, etc. We reserve the right to refuse returns on items that have been soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. Items received after the 30-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.
International exchanges are subject to additional shipping charges.
Inflatable products, masks and noses may not be returned. Stationery is custom made for each order and is neither returnable nor exchangeable.
Procedure for Returns:
CLICK HERE for the Return Form. Please complete the form and include it with the item(s) you are returning. Use the original (or similar) box. We strongly recommend that you insure your return package, as we cannot be held responsible for lost packages. All refunds are issued in the original form of payment. Refunds are issued within 30 days of receipt of the original merchandise. A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.
Procedure for Exchanges:
CLICK HERE for the Return Form. Please complete the form and include it with the item(s) you are returning. Use the original (or similar) box. For an exchange, list style and brand of the item you would like to receive in exchange. Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is backordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request. Shipping charges are non-refundable.
Please return merchandise to the following address:
The Jungle Store
Lenexa, KS 66219
We Strive To Make Your Shopping Experience A Wild One That Will Keep You Coming Back For More!